Returns Policy

At Baby Drool Guard, we take pride in the quality of our products and want you to be completely satisfied with your purchase. We understand that sometimes a return or exchange may be necessary, and our returns policy is designed to make this process as smooth and simple as possible.

Eligibility for Returns

  1. Return Window: We offer a 30-day return window from the date of delivery for any product in its original, unused condition. If for any reason you’re not completely satisfied with your purchase, please contact us at [email protected] within this period to initiate a return.
  2. Product Condition: To qualify for a return, the product must be unused, in its original packaging, and free of any signs of wear or damage. Please note that for hygiene reasons, certain items, such as bibs and scarves, may only be eligible for return if they remain sealed and unused.

Return Process

  1. Contact Us: Reach out to us at [email protected] with your order details, reason for return, and any relevant information regarding the product.
  2. Return Shipping: If your return request is approved, we will provide instructions for shipping the item back to us. While the customer is responsible for the return shipping cost, we will work to make this process as convenient as possible.
  3. Refund Processing: Once we receive and inspect your returned item, we will notify you of your refund approval status. Approved refunds are processed back to your original payment method, typically within 5-7 business days, depending on your payment provider.

Exchanges

We want you to love every item you purchase. If you’d like to exchange an item for a different size or style, please contact us to confirm availability and start the exchange process.

Defective or Damaged Items

Your satisfaction is our priority. If you receive a defective or damaged item, please email us at [email protected] with photos and a description of the issue. We will promptly assist you with a replacement or a full refund.

Our team is here to support you every step of the way, making sure your experience with Baby Drool Guard is positive and worry-free. Thank you for choosing us for your little one’s essentials!